How Blockchain-Based Ride Apps Can Restore Confidence in Ride-Hailing Industry – Interview with Firdosh Sheikh

February 11, 2024 | by


In a recent interview with Firdosh Sheikh, an esteemed industry expert, the potential of blockchain-based ride apps to restore confidence in the ride-hailing industry was discussed. Sheikh emphasized that with the implementation of blockchain technology, the transparency, security, and accountability of these platforms could be vastly improved. In an era where concerns regarding passenger safety, data privacy, and payment fraud are prevalent, this innovative approach has the potential to address these issues and rebuild trust among consumers. With Sheikh’s insights, this article explores the transformative impact blockchain-based ride apps could have on the industry.

Table of Contents

The Current Issues in the Ride-Hailing Industry

The ride-hailing industry has revolutionized the way people travel, providing convenient and affordable transportation options. However, there are several pressing issues that need to be addressed to improve the overall experience for both drivers and passengers.

Lack of trust in traditional ride-hailing platforms

One of the major concerns in the ride-hailing industry is the lack of trust in traditional platforms. Instances of drivers with criminal records or unverified identities have raised questions about the screening process employed by these platforms. Passengers often have no way of knowing whether they are getting into a vehicle with a trustworthy driver, leading to a sense of insecurity.


Frequent safety concerns

Safety is another crucial issue that needs to be tackled in the ride-hailing industry. There have been numerous reports of physical assault, harassment, and even violent crimes involving both drivers and passengers. The layout of traditional ride-hailing platforms makes it challenging to promptly address safety concerns and hold accountable those responsible for such incidents.

Unfair pricing practices

Fair pricing is a contentious issue in the ride-hailing industry. Surge pricing during peak hours or high-demand periods often leaves passengers feeling exploited, while drivers complain about the lack of consistent earnings. The absence of a transparent pricing model contributes to the perception of unfair practices by ride-hailing platforms.


The Potential of Blockchain Technology in the Ride-Hailing Industry

Blockchain technology, with its inherent features of transparency and immutability, holds great promise in addressing the challenges faced by the ride-hailing industry. By leveraging the power of blockchain, ride-hailing platforms can enhance trust, improve safety, and ensure fair pricing practices.

Enhanced transparency and accountability

Blockchain technology can bring about a greater level of transparency and accountability in the ride-hailing industry. All transactional data, including driver and passenger information, ride details, and fare transactions, can be recorded on the blockchain, providing a transparent and auditable record of every interaction. This increased transparency can help rebuild trust between drivers and passengers.


Immutable and tamper-proof records

The immutability of blockchain records ensures that once information is added to the blockchain, it cannot be altered or manipulated. This feature can play a crucial role in establishing the authenticity of driver and passenger identities, eliminating the risk of identity theft or fraudulent accounts. With immutable records, passengers can have confidence in the background verification processes employed by ride-hailing platforms.

Smart contracts for fair pricing

Blockchain’s smart contract capabilities can address the issue of unfair pricing in the ride-hailing industry. Smart contracts are self-executing contracts with terms and conditions written directly into the code. By leveraging smart contracts, ride-hailing platforms can automate fare calculations based on agreed-upon rules, ensuring that passengers are charged fairly and drivers receive consistent earnings. Additionally, surge pricing can be eliminated, providing a more transparent and predictable pricing structure.


Interview with Firdosh Sheikh

Firdosh Sheikh, a renowned blockchain expert, shares valuable insights on the current state of the ride-hailing industry and the potential of blockchain technology in this sector.

Overview of Firdosh Sheikh’s background and expertise

Firdosh Sheikh is an esteemed blockchain professional with a wealth of knowledge and experience in various industries. Having worked extensively with blockchain technology, Firdosh has a deep understanding of its potential applications in transforming traditional sectors.

Opinions on the current state of the ride-hailing industry

According to Firdosh Sheikh, the ride-hailing industry is grappling with significant challenges that erode trust among drivers and passengers. The lack of transparency in the screening process and pricing models has created a need for innovative solutions that can restore confidence in the industry.

Insights on blockchain technology in ride-hailing

Firdosh Sheikh highlights the potential of blockchain technology in addressing the current issues faced by the ride-hailing industry. Blockchain’s inherent features of transparency, immutability, and automation through smart contracts can revolutionize ride-hailing platforms, creating a more secure, accountable, and fair ecosystem for all stakeholders.

How Blockchain-Based Ride Apps can Address Trust Issues

Blockchain-based ride apps have the potential to address the trust issues plaguing the ride-hailing industry. By implementing robust verification processes and recording ride details on the blockchain, these apps can instill confidence in both drivers and passengers.

Verification of drivers and passengers

Blockchain technology can ensure the verification of drivers and passengers by creating a decentralized network that securely stores their identities and background information. By utilizing public key cryptography, the privacy and security of personal data can be maintained while still allowing verification processes to take place. This verification process would involve cross-referencing information with trusted sources, such as government databases and criminal records.

Recording ride details on the blockchain

Traditionally, ride-hailing platforms maintain centralized databases that store a wealth of sensitive information, making them attractive targets for hackers. By employing blockchain technology, ride-hailing platforms can distribute ride details across a network of nodes, making it extremely difficult for unauthorized parties to alter or manipulate the records. This immutable record of past rides would enhance accountability and provide an objective source of truth in case of disputes.

Access to transparent and auditable records

Blockchain-based ride apps can provide passengers and drivers with access to transparent and auditable records of their interactions. This includes information such as ride receipts, driver ratings, and any reported safety incidents. By enabling users to view this information and contribute to the ratings and reviews system, trust can be established, and accountability can be encouraged within the ride-hailing ecosystem.

Improving Safety with Blockchain Technology

Blockchain technology has the potential to significantly improve safety in the ride-hailing industry. By leveraging immutable records, real-time tracking, and integration with emergency services, blockchain-based ride apps can enhance both preventive and responsive safety measures.

Immutable records of past rides and incidents

An essential aspect of improving safety in ride-hailing is the ability to track past rides and incidents accurately. Blockchain technology allows for the secure recording of every ride and any reported safety incidents. This information, stored on the blockchain, cannot be altered or tampered with, ensuring the integrity of these records. Law enforcement agencies and regulatory bodies can access this data to investigate any safety-related issues effectively.

Real-time tracking and sharing of ride information

Blockchain-based ride apps can provide real-time tracking and sharing of ride information. This includes GPS coordinates, speed, and route details. Passengers can share their ride details with trusted contacts, providing an additional layer of safety and peace of mind. If any deviation from the planned route occurs or if the driver is acting suspiciously, the trusted contacts can be immediately notified.

Integration with emergency services

In the case of emergencies or safety concerns, blockchain-based ride apps can seamlessly integrate with emergency services. With the ability to access real-time location data and pertinent ride information, emergency service providers can respond more swiftly and effectively. This integration ensures that help can reach passengers or drivers in distress as quickly as possible.

Ensuring Fair Pricing through Smart Contracts

Smart contracts, powered by blockchain technology, can address the issue of unfair pricing in the ride-hailing industry. By automating fare calculations based on predetermined rules and eliminating surge pricing, smart contracts make pricing in ride-hailing more transparent, predictable, and fair for both drivers and passengers.

Automated fare calculations based on agreed-upon rules

Smart contracts enable ride-hailing platforms to implement automated fare calculations based on agreed-upon rules. These rules can be established in consultation with drivers and passengers, taking into account factors such as distance, time, and traffic conditions. By removing human intervention in fare calculations, conflicts arising from perceived unfair pricing can be minimized.

Elimination of surge pricing

Surge pricing, which often leads to inflated fares during peak hours or high-demand periods, has been a major pain point for passengers. By leveraging smart contracts, ride-hailing platforms can eliminate surge pricing and adopt a more consistent pricing structure. Instead of price surges, platforms can implement a dynamic pricing model that gradually adjusts fares based on demand, ensuring fair prices for all.

Transparent and auditable fare transactions

With smart contracts on the blockchain, fare transactions become transparent and auditable. Each fare transaction is recorded and time-stamped on the blockchain, providing a comprehensive history that can be reviewed by both drivers and passengers. This transparency enhances trust and confidence in the fare calculation process, creating a fair environment for all stakeholders.

Potential Challenges and Limitations of Blockchain-Based Ride Apps

While blockchain-based ride apps hold immense potential, there are several challenges and limitations that need to be addressed for successful implementation and widespread adoption.

Scalability issues

Blockchain technology, particularly when implemented on public blockchains, still faces challenges related to scalability. The high volume of transactions in the ride-hailing industry requires a blockchain that can handle a massive amount of data and process transactions quickly. Scaling solutions, such as layer-two protocols or sidechains, need to be explored to ensure the efficient operation of blockchain-based ride apps.

Educating drivers and passengers about blockchain

For blockchain-based ride apps to be successful, it is essential to educate drivers and passengers about the underlying technology. Many people are unfamiliar with blockchain and may be hesitant to embrace it. Ride-hailing platforms need to invest in training programs and educational resources to help drivers and passengers understand the benefits and functionality of blockchain-based ride apps better.

Integration with existing ride-hailing platforms

Integrating blockchain technology into existing ride-hailing platforms can be a complex process. Legacy systems and technologies may present hurdles in implementing blockchain-based solutions. Ride-hailing platforms must carefully plan and execute the integration process to ensure a seamless transition and minimize disruptions for drivers and passengers.

Examples of Blockchain-Based Ride Apps in the Market

Blockchain-based ride-hailing platforms have already emerged in the market, demonstrating the feasibility and advantages of this technology in the industry. Some notable examples include:

Overview of existing blockchain-based ride-hailing platforms

  • Votem, a blockchain-based ride-hailing platform, offers a decentralized marketplace connecting riders and drivers. By leveraging blockchain technology, Votem ensures transparency, security, and cost-effectiveness in the ride-hailing process.
  • Arcade City utilizes blockchain technology to create a peer-to-peer ride-hailing ecosystem. This platform allows riders and drivers to negotiate fares directly, eliminating intermediaries and ensuring fair and transparent pricing.

Features and benefits offered by these apps

Both Votem and Arcade City provide features such as transparent pricing, secure transactions, and real-time tracking. These platforms aim to address the trust, safety, and pricing issues prevalent in the traditional ride-hailing industry.

User feedback and adoption rates

While the adoption of blockchain-based ride apps is still in its early stages, initial user feedback has been positive. Users appreciate the increased transparency, accountability, and fair pricing models offered by these apps. As awareness of these platforms grows and more drivers and passengers embrace blockchain technology, the adoption rates are expected to increase.

Future Prospects and Adoption of Blockchain-Based Ride Apps

The future of blockchain-based ride apps looks promising, with significant potential for growth and widespread adoption. Several factors will influence the adoption of these apps by both drivers and passengers.

Predictions for the growth of the blockchain-based ride-hailing market

The blockchain-based ride-hailing market is expected to experience significant growth in the coming years. The transparency, accountability, and fair pricing structures offered by blockchain technology are likely to attract both drivers and passengers looking for a more reliable and trustworthy alternative to traditional ride-hailing platforms.

Factors influencing adoption by drivers and passengers

Drivers and passengers are likely to adopt blockchain-based ride apps if they can benefit from improved earnings, increased safety measures, and fair pricing models. As awareness and understanding of blockchain technology increase, drivers and passengers will be more willing to embrace these platforms.

Potential hurdles to widespread adoption

Despite the promising future, there are potential hurdles that may hinder the widespread adoption of blockchain-based ride apps. Regulatory challenges, resistance from traditional ride-hailing platforms, and a lack of understanding of blockchain technology may slow down the adoption process. However, with effective education and collaboration among stakeholders, these hurdles can be overcome.


The ride-hailing industry is facing critical issues related to trust, safety, and fair pricing. Blockchain technology offers a compelling solution to these challenges, with enhanced transparency, accountability, and fair pricing models. By implementing blockchain-based ride apps, it is possible to restore confidence in the industry, improve safety standards, and create a more reliable and transparent future for drivers and passengers alike. The potential hurdles can be overcome through education, collaboration, and a collective effort to embrace blockchain technology in the ride-hailing ecosystem. With the adoption of blockchain-based ride apps, the industry can move towards a future characterized by trust, safety, and fairness.



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